News : Transport Department to Launch Helpline and Website
NOIDA, Dec 17, 2013 -- The transport department is all set to open a toll-free helpline and a web portal, which are to be launched soon. Besides complaints, the department will receive also suggestions through the toll-free number. The online system will enable officials to keep a tab on status of complaint redressals.
Meanwhile, the online multimodal vehicle tax payment system has gone live in Noida. Vehicle owners can pay their taxes from home by logging on to the website.
Officials at the transport department said the online complaint redressal mechanism has been initiated to improve efficiency in resolving public grievances in a time-bound manner. "The system is expected to go live from this week. Different timeframes have been set for resolving different categories of complaints," said Rachna Yaduvanshi, ARTO (Administration), Noida.
According to department officials, the toll-free grievance redressal system has been geared to provide certain transport-related information too to the general public. Consumers will be provided specific information following queries that they make to the department through the online system.
Queries, complaints and suggestions can be made to the department at the toll-free number. The toll-free system will remain open to the general public from 9am to 11pm on all days of the week.
The toll-free system has been devised to keep the complainant updated about the status of complaints and queries. A confirmatory text message will be sent to the consumer, along with a reference number for future communication, immediately upon receipt of the complaint or the query. Simultaneously, the department will also receive an alert. An alert will also be sent to the consumer as soon as an issue of complaint or query is successfully resolved and closed by the department.
The system is expected to make the transport department more accountable in their interactions with members of the general public besides improving transparency in the nature of its functioning. The system would enable senior officials to stay in the loop about the status of complaint redressals. All officials will receive unique log-in ids and passwords to access the web portal for resolving complaints.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, December 18, 2013