Transport for NSW required a solution that could seamlessly integrate across the entire workforce planning cycle integrated with their omnichannel contact centre that includes voice, live chat and back-office functionality. In order to take advantage of the superior forecasting, scheduling and monitoring capabilities available they chose the Alvaria WEM Suite.
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Transport for NSW selected Alvaria Workforce as it offered the technology and features they required to keep their workforce productive and engaged. The ability to build and customize reports easily in Employee Datacenter as well as enabling the Transport for NSW workforce to request schedule trades, apply for overtime or annual leave directly from their mobile devices is a great way to keep staff engaged.
Mark Uremovic, Resource Planning Manager at Transport for NSW said, "When we were looking for a workforce engagement product, we conducted a lot of research. We selected Alvaria Workforce because the results of our research showed us that it was the strongest product in the market and had the functionality we required. The choice was easy."
Steve Seger, Alvaria Chief Commercial Officer said, "It’s an honour to partner once again with Call Design. They’re delivering the robust functionality Transport for NSW needed to forecast, schedule and help agents perform at their absolute best."
Posted by Veronica Silva Cusi, news correspondent
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Published: Thursday, May 19, 2022
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
MiaRec Call Recording
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Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|10.)||Teckinfo Solutions Pvt. Ltd.|
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