News : Transportation Group Launches Regional Call Center
Greensboro, NC, USA, Sept 8, 2015 -- The Piedmont Authority for Regional Transportation has launched a regional call center to serve as a one-stop shop for questions on everything from bus route schedules to fares and trip planning.
Housed within the agency's Arrow Road location in Greensboro, the new "Piedmont Transit Resources" center is a partnership between PART, the city of High Point and Hi tran, High Point's fixed-route transit system. It operates from 6 a.m. to 7 p.m. Monday through Friday.
Scott Rhine, PART's executive director, said the center is handling about 400 calls per day. PART provides transportation services such as bus, shuttle and vanpool services for residents throughout the Triad. The group also encourages alternate forms of transportation, such as carpooling, to alleviate congestion during peak periods.
"We’ve got a lot of folks who are crossing jurisdictions for work," Rhine said. "The underlying purpose is to provide service to our customers and to help them out with understanding how to get around."
Rhine said the center provides a "one-stop shop" for public transit users who need answers to various questions.
"Previously, if you needed PART information, you called PART," Rhine said.
If they needed High Point information, transit users had to hang up and call Hi tran, Rhine said. Instead of calling multiple parties, transit users can now call PART’s call center that will handle those calls "from beginning to end."
"People call and ask, 'Where’s my bus?' People who call are at a bus stop sign and they're saying, 'I’m about to get on a High Point bus, but I need to get to Greensboro. How do I do that?'" Rhine said.
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The center will expand in the fall by handling public transit questions for three Davidson County bus routes. Rhine said the center hopes to expand services to other parts of the region.
"We are not doing all the call-taking and trip-planning for all of our jurisdictions," he said. "In the city of Winston-Salem as well as Greensboro, they have staff in place that answer calls for their system."
PART has launched the center after recently delaying plans to build an $8.5 million passenger terminal and maintenance facility after construction bids were well over budget. The group originally expected construction to begin this summer on the 19,000-square-foot transportation center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
More Editorial From Piedmont Authority for Regional Transportation
About Piedmont Authority for Regional Transportation:
Piedmont Authority for Regional Transportation (PART) provides inter-city and regional public transportation for the Greensboro, Winston-Salem and High Point, NC combined statistical area, known as the Piedmont Triad area.
Published: Thursday, September 10, 2015
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