News : TransUnion Forges Ahead in Voice Biometrics
Sandton, South Africa, March 31, 2015 -- TransUnion, in partnership with OneVault, has announced plans to develop a national Voice Bank. This national Voice Bank will result in the use of stronger biometrics, like voice, to help businesses curb fraud and identity theft and therefore alleviate the growing concerns around information security disciplines.
Voice biometrics is being adopted globally by companies, especially those with large contact centre operations, because it offers faster, improved authentication, a better customer experience and a reduction in fraud. TransUnion’s offering is accessible via a hosted pay-per-use solution, enabling the benefits of voice biometrics to the local market.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"Voice biometrics adds a new capability to TransUnion’s Fraud and Authentication solutions, which include knowledge-based authentication, fingerprint verification, fraud prevention models and automated decision support solutions, " says TransUnion’s Tim Frost, vice president: Product Management & Development.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Increase Spending Where It's Visible
TransUnion is an American company that provides credit information and information management services to approximately 45,000 businesses and approximately 500 million consumers worldwide.
OneVault is a focused Voice Biometric Authentication company.
Published: Thursday, April 2, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...