News : Transversal Selects Netbiscuits Device Detection
London, UK, June 3, 2015 -- Transversal, a global provider of web self-service and contact centre knowledge base solutions, announces it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees connect with the knowledge they need – regardless of the device they may be using.
Transversal’s goal is to reduce the number of customer escalations and improve online satisfaction. Rather than simply throwing more content at its clients’ customers, Transversal wanted to take a more personalised and intuitive approach, anticipating what customers are likely to be looking for, based on their device and content, and how they can be served the best possible experience.
Transversal has selected Netbiscuits Device Detection and its Analytics tool, which are being rolled out in May 2015.
Posted by Veronica Silva Cusi, news correspondent
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Transversal is a UK provider of Knowledge Management solutions for customer-facing websites and contact centres. By changing the way information is shared between customers and staff, Transversal enables organisations to transform the quality and efficiency of customer service.
Netbiscuits is a provider of mobile analytics and device detection.
Published: Thursday, June 4, 2015