News : Trase Miller Moves to the Cloud With Aspect Software
Phoenix, AZ, USA, March 4, 2015 -- Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces that long-time customer Trase Miller, a provider of contact center fulfillment solutions, is moving its contact center technology to the cloud with Aspect's Zipwire, Aspect Workforce Management Cloud, Aspect Performance Management and Aspect Active Assignment.
Trase Miller is making the move in part because of the Aspect Cloud which will give Trase Miller speed and simplicity in the solutions setup thereby accelerating their time-to-value by quickly getting agents serving customers.
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"We have been diligent about embracing new technologies and recognized the need for a cloud solution to better serve our clients and their end consumers," said Frank Silzer, President of Trase Miller. "We knew that we needed to enhance our infrastructure as we continue to grow our business and handle the demands of our clients. We believe that Aspect can equip us to successfully handle an ever-changing consumer environment."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
Published: Thursday, March 5, 2015
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