News : Trase Miller Moves to the Cloud With Aspect Software
Phoenix, AZ, USA, March 4, 2015 -- Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces that long-time customer Trase Miller, a provider of contact center fulfillment solutions, is moving its contact center technology to the cloud with Aspect's Zipwire, Aspect Workforce Management Cloud, Aspect Performance Management and Aspect Active Assignment.
Trase Miller is making the move in part because of the Aspect Cloud which will give Trase Miller speed and simplicity in the solutions setup thereby accelerating their time-to-value by quickly getting agents serving customers.
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"We have been diligent about embracing new technologies and recognized the need for a cloud solution to better serve our clients and their end consumers," said Frank Silzer, President of Trase Miller. "We knew that we needed to enhance our infrastructure as we continue to grow our business and handle the demands of our clients. We believe that Aspect can equip us to successfully handle an ever-changing consumer environment."
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Published: Thursday, March 5, 2015
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