News : Travel Outlook Becomes the Only Hotel Call Center Certified by the Kennedy Training Network
Santa Fe, NM, USA, April 3, 2019 -- Travel Outlook, a hotel reservations call center service, is now officially the only call center certified by the Kennedy Training Network (KTN). KTN's certification process involves practical training, challenging assessments and a demonstration of mastery. Travel Outlook's previously earned accolades include an industry-coveted Forbes Five Star rating.
Doug Kennedy, President at Kennedy Training Network says, "What makes KTN's QUEST training system so effective is that it provides practical tactics that apply every day in real-world calls."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Travel Outlook uses the sales approach developed by KTN to train its reservations specialists. Travel Outlook's training ensures its agents learn each caller's unique story, beginning with a professional and friendly appraisal to discover where the caller is in his or her buying journey. A conversational tone with callers has been proven by the team to drive engagement and conversions.
John Smallwood, President and CEO of Travel Outlook, explained the company's approach and established results: "Through cooperation with Forbes Travel Guide, Kennedy Training Network, and select Forbes Five Star partners, Travel Outlook has developed a proprietary 22-point Kennedy QUEST Luxury sales call flow and a 58-point integrated quality and reservation integrity adherence program. This enables us to have an immediate impact and increase voice channel profitability for our clients."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consistent Channel Strategy
More Editorial From Kennedy Training Network
About Kennedy Training Network:
KTN is the lodging industry's best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk hospitality certification, and hotel sales department training.
About Travel Outlook:
In addition to the unique use of call center technology, Travel Outlook is the only call center certified by Kennedy Training Network, the hotel industry's best source for sales training and guest service excellence. Its call team is tested by Forbes and Kennedy each month. Travel Outlook is a hospitality company that takes reservations calls, not a general call center with a handful of hospitality clients.
Published: Friday, April 5, 2019
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...