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News : Traveline Cymru Wins Contracts for Customer Service Calls in Lancashire and Cheshire
Lancashire, UK, March 1, 2015 -- Traveline Cymru, the public transport information service for Wales, has won contracts to handle the customer service calls for two regional Traveline operators in the UK.
Secured following a competitive tender, Traveline Cymru‘s bilingual call centre in North Wales will handle Traveline Lancashire and Traveline Cheshire’s customer service enquiries providing journey planning, routing and timetable information for all bus, coach and rail services in the respective regions.
On awarding the contract, Andrew Varley of PTi Limited said: "Traveline Cymru’s service offer met all our requirements for service delivery in Lancashire and also in terms of value for money.
"We look forward to working closely with Traveline Cymru in the future."
Emma Locket, Traveline Cymru’s call centre manager, said: "We’re delighted to have secured these contracts from Traveline Lancashire and Traveline Cheshire. "It is testament to our talented call centre team who work tirelessly to consistently achieve such high customer satisfaction levels."
Traveline Cymru is a not-for-profit company based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities.
It provides route, fare and timetable information for all bus, coach and rail services in the country via a bilingual website, its call centre and a suite of services for mobile phone users.
Posted by Veronica Silva Cusi, news correspondent
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About Traveline Cymru:
Traveline Scotland is a partnership between Transport Operators, Local Authorities and Transport Scotland who contribute funds, information towards its day to day running. Its aim is to provide everyone with up to date, accurate, impartial and understandable information on all Public Transport services within Scotland and from Scotland to major destinations in other parts of the U.K. Start up and development funding was provided by the Scottish Executive.
Published: Tuesday, March 3, 2015