News : Travelocity Call Center Employees Offered Jobs with Orbitz
July 29, 2014 -- Eighty-eight employees soon will lose their jobs with a Travelocity call center in Hanover Twp., but the majority were offered jobs with a new owner.
Travelocity, an online travel agency in the Hanover Industrial Estates, filed a notice with the state Department of Labor and Industry this month under the federal WARN Act stating the facility will close effective Aug. 31 and 88 jobs will be cut.
Workers were notified they would lose their jobs with Travelocity as of Aug. 31. Travelocity Partner Network was sold in February to Orbitz Worldwide and the vast majority of employees were offered jobs with Orbitz, said Orbitz spokesman Tim Enstice. Travelocity spokesman Keith Nowak said the WARN notice was part of a transition.
Earlier this month, the remaining staff at the Hanover Twp. facility was informed it would cease as one of Travelocity’s locations, he said.
"We are continuing to work closely with all involved parties to ensure that as many current employees as possible can maintain employment in the business following new ownership," Mr. Nowak said.
Chicago-based Orbitz, a global online travel company, operates a website to help consumers research, plan and book travel.
In February, the company announced it acquired certain assets and contracts of the Travelocity Partner Network, which provides private label travel technology for bank loyalty programs and online commerce sites.
The WARN notice states affected employees will be eligible for severance pay based on the company’s policy.
Mr. Enstice said it is now employees’ decisions about whether or not they want to continue their jobs with the company. He said Orbitz would like to keep as many employees as possible. From a business standpoint, keeping the majority of customer service agents and supervisors provides a consistent customer service experience for clients, he said.
Mr. Nowak said he wishes he could offer employees more concrete information about their employment transition. "We are working to determine ways that many of our current employees can transition into new roles where their skills can continue to be put to work serving partners and customers," Mr. Nowak said.
Travelocity, owned by Sabre Holdings Corp., moved to the Hanover Industrial Estates from Plains Twp. in 2005.
Posted by Veronica Silva Cusi, news correspondent
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About Orbitz Worldwide:
Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to research, plan and book a broad range of travel products.
Published: Wednesday, July 30, 2014