Sunnyvale, CA, USA, Dec. 8, 2021 -- Playvox, a CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, a business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities.
At the core of TravelPerk's success and continued growth is a commitment to excellent customer service.
"We chose Playvox Workforce Engagement Management because it is easy for agents and supervisors to use."
"It's not enough to deliver a 5-star experience," shares Sergi Mendez, Vice President of Customer Care for TravelPerk. "We continually ask ourselves, is the experience we're managing or providing for customers, partners, or team members going beyond what's expected?"
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As TravelPerk expands its market share, the 24/7 contact center needed to go beyond quality assurance and implement a complete Workforce Engagement Management solution that included advanced scheduling capabilities, performance measurement, coaching, and innovative tools that increase agent engagement and motivation.
"We chose Playvox Workforce Engagement Management because it is easy for agents and supervisors to use, and all the functionality is in one single place," said Mendez. "Playvox enables us to meet internal metrics by quickly spotting an issue and tracking it from detection through agent coaching."
"Playvox believes that exceptional experiences are created every day. Our Workforce Engagement Management solution enables our customers to transform their customer service operations enabling them to deliver extraordinary experiences to their patrons," said Louis Bucciarelli, Chief Executive Officer of Playvox.
Posted by Veronica Silva Cusi, news correspondent
Playvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
Published: Thursday, December 9, 2021
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