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News : TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management

#contactcenterworld, @playvox

Sunnyvale, CA, USA, Dec. 8, 2021 -- Playvox, a CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, a business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities.

At the core of TravelPerk's success and continued growth is a commitment to excellent customer service.

"We chose Playvox Workforce Engagement Management because it is easy for agents and supervisors to use."

"It's not enough to deliver a 5-star experience," shares Sergi Mendez, Vice President of Customer Care for TravelPerk. "We continually ask ourselves, is the experience we're managing or providing for customers, partners, or team members going beyond what's expected?"

As TravelPerk expands its market share, the 24/7 contact center needed to go beyond quality assurance and implement a complete Workforce Engagement Management solution that included advanced scheduling capabilities, performance measurement, coaching, and innovative tools that increase agent engagement and motivation.

"We chose Playvox Workforce Engagement Management because it is easy for agents and supervisors to use, and all the functionality is in one single place," said Mendez. "Playvox enables us to meet internal metrics by quickly spotting an issue and tracking it from detection through agent coaching."

"Playvox believes that exceptional experiences are created every day. Our Workforce Engagement Management solution enables our customers to transform their customer service operations enabling them to deliver extraordinary experiences to their patrons," said Louis Bucciarelli, Chief Executive Officer of Playvox.

#contactcenterworld, @playvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About PlayVox:
Company LogoPlayvox's workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Welcome to the digital era of WEM
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, December 9, 2021

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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