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News : Treasure Data's CDP for Service Now Available on Genesys AppFoundry

#contactcenterworld, @Genesys

Mountain View CA, USA, Dec. 1, 2021 -- Treasure Data™, an enterprise customer data platform (CDP), announced its CDP for Service offering is now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Treasure Data's CDP for Service app provides a centralized location for customer data that can be sent directly to the Genesys Cloud CX™. The data integration — which includes Genesys Cloud Chat, Genesys Cloud Email, and Genesys Cloud Phone Calls — enables agents to have more engaging, personalized conversations with end-customers. In alignment with findings from McKinsey & Company, this allows businesses to overcome traditional silos and develop closer interactions between marketing and sales-channel teams for improved customer engagement.


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Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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"With the right data and suggestions at-hand, the contact center can be a key revenue generator by equipping agents to upsell customers in conversations and deepen the overall relationship," said Thomas Kurian, head of new markets at Treasure Data. "We're pleased to grow our relationship with Genesys. AppFoundry is the ideal marketplace for Treasure Data to expand its footprint among contact centers and improve the quality of customer interactions across all touchpoints."

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Treasure Data:
Treasure Data provides the only enterprise Customer Data Platform (CDP) that harmonizes an organization’s data, insights, and engagement technology stacks to drive relevant, real-time customer experiences throughout the entire customer journey.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Manual Workforce Management

Read today's tip or listen to it on podcast.

Published: Thursday, December 2, 2021

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2021 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

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2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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