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News : TriageLogic Call Center Software Integrates with Centura
Jacksonville, FL, Dec 10, 2014 -- TriageLogic announces a successful two-way integration of TriageLogic Call Center Solution™ software and Centura Connect’s new Call Center platform, their Salesforce Service Cloud. This integration allows nurses using the systems to work seamlessly between Centura’s Salesforce Cloud to manage patients and the call center software to triage patient phone calls.
Centura Connect Call Center is a healthcare network that serves people each year. After selecting Salesforce as their basic platform for encounter management, Centura was still in need of triage protocols for their clinical nurse triage component. Triage protocols assist nurses in determining the appropriate level of care based on the patient’s medical symptoms. Full integration simplifies and quickens the process for both staff and patients by allowing nurses to easily access the clinical protocols directly within the Salesforce platform, assess the patient’s symptoms, and have the notes automatically saved in the Salesforce database.
Posted by Veronica Silva Cusi, news correspondent
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Founded in 2005, TriageLogic is a leading provider of quality, affordable triage software and after-hours nurse triage services. From the smallest of provider practices to the largest of triage call centers, TriageLogic offers a full line of triage protocol systems and services to meet client needs. TriageLogic is a healthcare company that provides more than just healthcare software. TriageLogic integrates a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field.
About Centura Health:
Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with health care professionals.
Published: Friday, December 12, 2014