News : TriageLogic Implements Call Center Platform for Intermountain Healthcare
Jacksonville, FL, USA, Nov. 16, 2016 -- TriageLogic(R) announces a successful roll out of TriageLogic's Call Center Software™ for Intermountain Healthcare.
Over a year ago, Intermountain introduced a call center initiative to provide nurse triage services for patients. TriageLogic provided the technology platform and expertise to assist them in getting the telephone triage program up and running. The software platform allows Intermountain nurses to assess and evaluate patient symptoms over the phone using protocols developed by Dr. Barton Schmitt and Dr. David Thompson. The nurse can then direct the patient to the appropriate level of care, document the call, and send the triage notes to the patient's provider using the TriageLogic software.
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Intermountain was also able to leverage TriageLogic's APIs to integrate with existing systems to streamline the call flow process.
Charu Raheja, PhD and CEO of TriageLogic, says, "We are committed to innovative technology solutions that improve patient care and efficiency. The TriageLogic platform gives patients around-the-clock access to a telehealth nurse who can direct them to the appropriate level of care."
Posted by Veronica Silva Cusi, news correspondent
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Founded in 2005, TriageLogic is a leading provider of quality, affordable triage software and after-hours nurse triage services. From the smallest of provider practices to the largest of triage call centers, TriageLogic offers a full line of triage protocol systems and services to meet client needs. TriageLogic is a healthcare company that provides more than just healthcare software. TriageLogic integrates a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field.
Published: Monday, November 21, 2016
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