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News : TriageLogic Offers New Artificial Intelligence Tool for Medical Messages

#contactcenterworld, @triagelogic

Jacksonville, FL, USA, Sept 13, 2022 -- TriageLogic is proud to announce its new patent-pending, Artificial Intelligence-based (AI) tool for medical message takers. Known as MedAnswer Assist, this freestanding module prompts Answering Service Operators (ASOs) with the appropriate questions to ask patient callers to verify whether they’re experiencing symptoms that warrant urgent medical evaluation.-

It’s the responsibility of every healthcare provider (physicians or telehealth triage nurses) to get patient callers to the appropriate levels of care in the appropriate windows of time. Delays in care are dangerous to both patient health and practice liability. However, doctors and nurses are usually not the first points of contact that a patient has with a provider. Instead, it’s often a message intake service such as a front desk, a message portal, or an operator working at an answering service. These operators relay patient phone messages to providers.

Some patient symptoms may be relatively easy to identify as urgent, like a newborn experiencing a fever, or an adult with chest pain. But patients who call about refill requests, for example, may fail to mention a serious symptom that is more serious or even life-threatening. This can happen when patients are simply unaware of the urgency of their symptoms, or if the intake person does not know when to ask further questions.

This is where MedAnswer Assist comes in: it analyzes the text being entered and automatically prompts the user with appropriate questions so that they can document concerning symptoms that a provider needs to know. This helps providers decrease morbidity and mortality due to lack of information.

#contactcenterworld, @triagelogic

Posted by Veronica Silva Cusi, news correspondent

About TriageLogic:
Company LogoFounded in 2005, TriageLogic is a leading provider of quality, affordable triage software and after-hours nurse triage services. From the smallest of provider practices to the largest of triage call centers, TriageLogic offers a full line of triage protocol systems and services to meet client needs. TriageLogic is a healthcare company that provides more than just healthcare software. TriageLogic integrates a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field.
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