News : TrialCard Call Center Named to Benchmark Portal Top 100 List
Morrisville, NC, USA, April 26, 2016 -- TrialCard’s Customer Experience Center was recently named to the BenchmarkPortal Top 100 Call Centers award list for the fourth consecutive year. The annual "Top 100" competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated, and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
"We are extremely proud of our Customer Experience Center’s performance, and being named to the BenchmarkPortal Top 100 list four years running is a testament to the patient-first mentality that we approach every aspect of our business with," said TrialCard President and CEO Mark Bouck. "The entire team, from the Center leadership to each of the agents, demonstrates a commitment to excellence each and every day and we are fortunate to have such a dedicated group handling this critical function."
"This award shows that TrialCard’s call center operation ranks among the top performers in its size category in North America. We congratulate them and wish them continued success in the future," added BenchmarkPortal CEO Bruce Belfiore.
Posted by Veronica Silva Cusi, news correspondent
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About TrialCard Inc.:
TrialCard Incorporated provides product access, medication adherence, and patient support services on behalf of pharmaceutical manufacturers. Founded in 2000, TrialCard has become the largest provider of patient access programs in the industry, processing over $1 billion in reimbursement benefits per year. TrialCard holds nine US patents related to the processing and marketing of patient access programs. The company is headquartered in Cary, North Carolina.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, April 28, 2016