News : TRICARE Beneficiaries Being Targeted by Call Centers
Falls Church, VA, USA, April 22, 2015 -- The Defense Health Agency, Office of Program Integrity (DHA-PI) has received a significant number of concerns from our TRICARE beneficiaries regarding unsolicited contact from call centers encouraging them to provide personally identifiable and health information.
According to sources, the call center will normally cold call and say, "I am a representative calling from ‘XYZ.’ We are calling to tell you about a benefit TRICARE will cover for you for a prescription pain cream you are eligible for. Do you have any of the following medical issues (list of issues) or pain? If so, TRICARE wants to get you taken care of. All we need are your doctor's name and your TRICARE information and we will contact your doctor and get these medications or supplies out to you immediately and submit a claim. "
TRICARE and its contractors will never call and ask for personally identifiable or health information. Beneficiaries should be wary of unsolicited attempts by any entity asking for this information, either by phone or in person.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
DHA-PI strongly advises you to not give any information to these types of unsolicited requests. Often, these call centers have identified what limited information they have through internet searches or through individuals who have approached beneficiaries independently and obtained this information directly.
Should you receive a similar phone call, do not provide any information to the caller. Immediately following the call, submit a report to our pharmacy benefits contractor by calling the Express Scripts Fraud Tip Hotline.
ESI can flag your profile and reject attempts to bill for these medications. If you do receive unsolicited medication in the mail, you can refuse delivery.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
More Editorial From TriCare
Tricare (styled TRICARE), formerly known as the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), is a health care program of the United States Department of Defense Military Health System.
About Defense Health Agency:
The Defense Health Agency (DHA) is an agency of the United States Department of Defense that forms a key component of the U.S. Military Health System (MHS). It replaces the Tricare Management Activity as the U.S. military entity responsible for providing TRICARE, a health care program that provides civilian medical care to American service members and their dependents. TMA had provided TRICARE services since 1996.
Published: Thursday, April 23, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...