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News : Trichy City Cops Launch WhatsApp Helpline to Report Traffic Violations

#contactcenterworld, @whatsapp

Trichy, India, Jan 25, 2021 -- Trichy police launched a WhatsApp helpline for the public to report traffic violations and congestions in the city. Residents can share the photographs or videos of any road safety violations to the helpline 96262-73399 for initiating legal actions against the violators.

Trichy police commissioner J Loganathan said that the initiative was envisaged for involving people as one of the stakeholders in ensuring road safety. Once the complaints from residents on traffic offences such as unauthorised parking, carrying passengers on load vehicles or other violations were received on the helpline, the city traffic police would investigate the evidence shared. If the violation committed was found to be true, the commissioner said that cases under the Motor Vehicle Act shall be booked by identifying the violator based on the vehicle registration number shared in the complaint.

"The helpline will make people responsible while on roads as they would have the feeling of being monitored round the clock. This is a step towards achieving a cordial relationship between police and people," J Loganathan said.

Apart from violations, even traffic congestions and anything obstructing the free flow of vehicular movement can be shared on the helpline. "This is a much needed move for Trichy which has been reeling under traffic woes. Complainants should be let known of the action taken on the complaints they lodged on the helpline," T Senthilkumar, a resident of Palakkarai said. Although the initiative was launched in the view of road safety month being held, city police said that the WhatsApp helpline was here to stay.

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Tuesday, January 26, 2021

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2024 Buyers Guide Business Continuity

 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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