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News : Trigent Recognized as a Leader in AI-Based Analytics & Automation

#contactcenterworld, @nhinsight

Southborough, MA, USA, June 19, 2023 - Trigent, a US-based technology services provider, has been recognized as a Leader in AI-Based Analytics & Automation in NelsonHall's NEAT report on Quality Engineering Services for 2023, marking its second consecutive recognition by NelsonHall. This recognition is a result of Trigent's continued focus on the ability to meet future client requirements & the ability to deliver immediate benefits.

Organizations must adapt to shifting customer demands and a fast-changing technology landscape to stay competitive. Trigent's proprietary automation framework, qAIzen, leverages AI, enabling businesses to experience a new level of automation. The sophisticated framework is omnichannel with modular and reusable components leading to an exceptional customer experience.

Commenting on the recognition, Chella Palaniappan, President, Client Services, Trigent Software, said, "Delivering quality with AI enabled modular test automation framework is one of the fundamental philosophies of our QE services. The recognition is a testament to our efforts in helping our clients achieve a unified and flawless connected customer experience. We aim to provide business assurance by integrating intelligent testing and automation in every aspect of continuous integration and deployment processes."

"The emergence of digital testing, continuous testing, and even more AI is a true paradigm shift for clients and vendors. AI, in particular, promises to automate the creation of test scripts. Trigent has articulated its AI-based automation, for instance, a next-gen record-and-playback tool, for test script generation and maintenance. NelsonHall encourages Trigent to continue investing in technologies that offer a high potential for automation," said Dominique Raviart, IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

#contactcenterworld, @nhinsight

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Trigent:
Trigent, a US-based technology services company, enables organizations to adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. They help clients achieve this through enterprise-wide digital transformation. Trigent, with its experience and expertise, delivers transformational solutions to ISVs, enterprises, and SMBs.

About NelsonHall:
Founded in 1998, NelsonHall is a BPO and outsourcing analyst firm.

Read today's tip or listen to it on podcast.

Published: Tuesday, June 20, 2023

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2023 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.