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News : Triple Impact Connections Announces 300 New Customer Customer Care Jobs for Military Spouse

#contactcenterworld

Killeen, TX, USA, Nov 12, 2020 -- Triple Impact Connections has introduced a new paradigm that brings an All-American workforce to the forefront of the Customer Experience marketplace.

This successful program, a veteran-owned Business Process Outsourcing (BPO) enterprise primarily staffed by military spouses, celebrates Veteran’s Day and Military Families' Month by announcing plans to expand across the country after successfully operating its inaugural customer support center near Fort Hood Army base in Texas. The Company plans to hire additional military spouses in America, by the end of 2020 as part of its ongoing commitment to expand the living-wage jobs it provides for military families, helping to bridge a 25 percent wage gap as compared to their civilian counterparts.

Triple Impact Connections is based in Killeen, Texas, and provides customer communications services to U.S. businesses. This model incorporates military values as guiding principles, which benefits companies, their customers, and military families by empowering military spouses with new skills, free training and well-paying career opportunities. Triple Impact Connections provides military spouses with an accredited certification and offers stable employment that can transform the financial security of military families, in many cases doubling household income.

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While military spouses are well educated and highly qualified for a range of careers, they face a 25 percent wage gap compared to their civilian counterparts. Seventy-seven percent of these spouses want or need work, yet frequent relocation is often a barrier to finding and maintaining a rewarding career. The inability of spouses to obtain and retain fulfilling employment as they relocate with the military compromises the quality of life of military families and the readiness of the military force.

Triple Impact Connections embraces and employs the military spouse community and creates an enduring value for companies that desire to offer an exceptional Customer Experience to their customers – a workforce based on lower attrition and improved customer engagement equals superior results.

Chairman Bob Olds expands, "The impact of our partnership with MSEP is immeasurable! This unique program allows Triple Impact to leverage a virtually limitless talent source that’s perfectly matched for the Service Industry. Not only does it provide maximum value to our clients and their customers, it also provides the Nation’s Military Families with the type of economic support they so richly deserve."

"Triple Impact Connections is an outstanding example of how corporate America can make a significant impact on the morale and retention of our nation’s military. I salute their focus on creating jobs for military spouses and supporting our veterans with their unique business model."
--TG (Ret.) Tom Bostick, former Director of Personnel US Army and Commanding General US Army Recruiting Command

CEO Craig Mento sums up: "It’s an exciting new era in the Business Process Outsourcing world, and Triple Impact Connections will revolutionize customer satisfaction through superior service!"

Military spouses can apply for new employment opportunities at Triple Impact Connections.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Triple Impact Connections:
Company LogoTriple Impact Connections is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans through Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Friday, November 13, 2020

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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