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News : Triple Impact Connections Increases its Digital CX Capabilities with CXone

#contactcenterworld, @NICELtd

Hoboken, NJ, USA, Apr, 2024 - NICE (Nasdaq: NICE) announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the NICE CXone platform to help drive great customer service and long-term value. With the move to CXone, Triple Impact Connections will be able to handle its rapid growth, better support its remote agents, and offer customers a complete, end-to-end experience.

Triple Impact Connections chose NICE complete AI-powered platform of CXone to provide better visibility into its contact service operation with real-time insights into overall operations. This increase in accurate reporting will give the company a better understanding of agent performance and empower those agents with a unified workspace and the training they need to succeed.

In addition, Triple Impact Connections looked to improve its self-service capabilities and offer a wider range of options to its end customers. 

Josh Kuligowski, Chief Technology Officer, Triple Impact Connections, said, "As we navigate the ongoing surge in customer demand, NICE empowers us to deliver next-generation service levels and comprehensive omnichannel digital strategies, placing our customers at the forefront of exceptional customer service, robust support, and seamless order fulfillment. This decision positions us to not only meet but exceed increased customer demand, and solidify our identity as a family-oriented, community-driven business."

"The need to have an interactions centric platform that can converge all CX assets and be fueled with AI is a mandatory requirement for businesses to build the future of their CX operation," said Barry Cooper, President, CX Division, NICE. "With CXone’s AI-driven digital capabilities, Triple Impact Connection will be on the cutting edge of CX with a suite of solutions capable of meeting any and all needs."

#contactcenterworld, @NICELtd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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About Triple Impact Connections:
Company LogoTriple Impact Connections is a veteran-owned customer communications company founded in 2018 by three West Point classmates to provide employment opportunities for military spouses. Its “triple mission” is to provide client companies with superior customer service, provide jobs for spouses of military families to assure financial stability and career opportunities, and to give back to severely wounded veterans through Sentinels of Freedom, a non-profit organization that helps veterans complete their higher education.
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Published: Tuesday, April 2, 2024

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2024 Buyers Guide Training

 
1.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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