Agartala, India, Aug 6, 2020 -- In an effort to help students stuck at their homes to combat depression and get professional assistance regarding their lessons, the Tripura school education department has launched a call centre and said experts would be just a phone call away. Launching the call centre here, Education Minister Ratan Lal Nath said many parents and guardians are tensed about their children suffering from depression for not being able to go to school.
"We know many parents, guardians are worrying for their children who are depressed, since they are stuck at home, unable to attend schools. We have decided to start a call centre to help them in getting aid with their lessons and to get help in such cases of depression", the minister said.
On the initiative, an official of the School Education Directorate informed that a dedicated person would be available on the call centre at 0381-2410053 to route calls to teachers and doctors, psychologists, educational counselors as per requirement of the caller. The state education department has arranged a panel of 24 doctors who would be available to take calls to answer any query on subjects taught at the schools while four doctors and few educational counselors, educationists would be available for advising children on depression, academic counseling etc.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"This effort is to help students stuck in their homes from spiraling into depression. We feel this is a right decision taken at the right time", Nath said. Earlier this year, the state government started an innovative project ‘Ektu Khelo, Ektu Padho’ in the elementary education segment to make sure they didn’t lose interest in studies and were mentally upbeat. The scheme which works through text messaging aims at bringing out hidden talents from students.
Soon after COVID pandemic alert was sounded and lockdown imposed in March, the education department started playing recorded classroom lecture sessions in local cable TV channels. Soon after, interactive classes were started on Doordarshan with outreach to far-flung villages in hilly terrains of the state.
Lately, the education department has started online classes on social media and SMS based interactive classes for those who don’t have access to smartphones or Internet connectivity.
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, August 7, 2020
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!