Agartala, India, Aug 6, 2020 -- In an effort to help students stuck at their homes to combat depression and get professional assistance regarding their lessons, the Tripura school education department has launched a call centre and said experts would be just a phone call away. Launching the call centre here, Education Minister Ratan Lal Nath said many parents and guardians are tensed about their children suffering from depression for not being able to go to school.
"We know many parents, guardians are worrying for their children who are depressed, since they are stuck at home, unable to attend schools. We have decided to start a call centre to help them in getting aid with their lessons and to get help in such cases of depression", the minister said.
On the initiative, an official of the School Education Directorate informed that a dedicated person would be available on the call centre at 0381-2410053 to route calls to teachers and doctors, psychologists, educational counselors as per requirement of the caller. The state education department has arranged a panel of 24 doctors who would be available to take calls to answer any query on subjects taught at the schools while four doctors and few educational counselors, educationists would be available for advising children on depression, academic counseling etc.
"This effort is to help students stuck in their homes from spiraling into depression. We feel this is a right decision taken at the right time", Nath said. Earlier this year, the state government started an innovative project ‘Ektu Khelo, Ektu Padho’ in the elementary education segment to make sure they didn’t lose interest in studies and were mentally upbeat. The scheme which works through text messaging aims at bringing out hidden talents from students.
Soon after COVID pandemic alert was sounded and lockdown imposed in March, the education department started playing recorded classroom lecture sessions in local cable TV channels. Soon after, interactive classes were started on Doordarshan with outreach to far-flung villages in hilly terrains of the state.
Lately, the education department has started online classes on social media and SMS based interactive classes for those who don’t have access to smartphones or Internet connectivity.
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, August 7, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
PH: (+61) 406 501 368
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...