Brisbane, Australia, Feb 19, 2020 -- Tritium, an Australian technology company that designs and manufactures chargers for electric vehicles, has selected RingCentral Australia Pty Ltd, a provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), as its new global communications solution.
Previously, Tritium’s offices in Australia, Netherlands, and United States each had a different voice-only legacy phone system, with separate vendor agreements. These systems could not support the constant inter-office and customer communication and collaboration needs of voice, video, online meetings, and messaging. Additionally, these legacy systems could not support the mobility needs of employees traveling throughout Asia-Pacific, Europe and the US.
Tritium needed a flexible, global communications solution that supported voice, video, online meetings, and team messaging, and could be centrally managed and maintained to improve operational efficiency and reduce overall costs. The solution also had to be able to route calls to the most appropriate Tritium staff member, regardless of location, and to make it easy for team members to collaborate internationally, including while travelling or working remotely.
"RingCentral has given us the ability to conduct business from anywhere while appearing always as local, which is a big cost saving and customer service advantage," said Michael Russo, IT Director, Tritium. "We can now also route calls from customers worldwide to the right account representative or technical engineer, dependent on their specific requirements, where they are located, and also taking into account their time zone. Additionally, we have about 40 developers and engineers in our team who are keen to explore the RingCentral platform to enable additional functionality and workflow integration with our other cloud business applications."
"The ability to condiv and globally manage business communications from a single platform streamlines the experience for IT and improves overall business efficiency," said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral. "We’re excited to be working with Tritium to give their customers and staff a comprehensive communications experience so they can focus on getting work done."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Thursday, February 20, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.