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News : Trouble Reported with NBN Rollout in Inverell
Inverell, Australia, Jan. 13, 2015 -- If you look at the National Broadband Network (NBN) rollout map, the township of Inverell is almost surrounded by a fixed wireless service, and while NBN proudly announced its service was ‘open for business’ in these areas, in some cases Telstra had begged to differ.
There were reports to The Inverell Times of Telstra customers being told the NBN service was unavailable.
A Telstra spokesman said any difficulties experienced could happen due to an addressing misalignment within the Telstra system, which caused their contact centre to be unable to process the NBN order request.
"This can occur when a property has several premise numbers such as a ‘lot number’ and a ‘house number’," he said.
"We continue to work closely with NBN Co to reduce the possibility of this reoccurring, and we apologise for any inconvenience we may have caused our customers."
The spokesman said customers encountering this problem should contact a call centre or visit the Telstra store at 138 Byron Street, Inverell.
Last week, The Inverell Times revealed the Inverell telephone exchange needs a major upgrade of infrastructure before the National Broadband Network (NBN) will come to town. The poor condition of the exchange has been revealed as the reason why Inverell was not listed get fibre to the houses in the original rollout of the NBN.
That is what NBN representatives told Inverell Shire Council during its early presentations to council, mayor Paul Harmon said.
"Also, our underground infrastructure right through Inverell is a very poor quality and has been for a number of years," Cr Harmon said.
Posted by Veronica Silva Cusi, news correspondent
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About NBN Co:
The National Broadband Network (NBN) is a national wholesale-only, open-access data network and is under development in Australia.
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Wednesday, January 14, 2015