News : TruAmerica Multifamily Chooses Anyone Home as their Sole Portfolio-wide Contact Center and CRM Solution
Lake Forest and Los Angeles, CA, USA, Sept, 2017 -- TruAmerica Multifamily, at multifamily investment platform providing workforce America with rental homes, has selected Anyone Home as their sole end-to-end contact center solution.
TruAmerica's choice of Anyone Home is part of their initiative to work companies who add value and efficiency to the operation of the portfolio. Lynn Owen, COO of TruAmerica Multifamily, explains, "We work with 11 different third-party management companies and they all know that Anyone Home is one of our preferred providers."
TruAmerica moved from a pilot to full deployment after evaluating Anyone Home's impact and services., "You can't rent apartments if you don't answer the phone," added Owen.
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Todd Katler, founder and CEO of Anyone Home, feels, "The TruAmerica – Anyone Home partnership is really outstanding. The team at Anyone Home treats the properties as if they are our own. We are so very focused on TruAmerica's success and doing our part to help them achieve their goals." Katler adds that, "The technology and services Anyone Home provides TruAmerica creates consistency in operations and transparency in what are sometimes highly elusive metrics."
Michelle Fisher, Senior Vice President of FPI commented, "Anyone Home is so open to our feedback and what we are looking for in a contact center. This really helped us snowball rolling other properties out." Fisher continued, "Another one of our clients asked about contact center utilization and we were able to speak to the Anyone Home/TruAmerica partnership and how successful it has been. We told them how reactive Anyone Home is, how they listen to what we say and how custom and non-scripted their calls are. Now we are transitioning their contact center usage to Anyone Home."
Implementation of the Anyone Home contact center has had a positive impact on our customer service,, according to Owen. "Our staff now spends more quality time with both current and prospective residents without the worry of missing calls." .
"Anyone Home has an excellent conversion record, and they are easy to work with," added Owen. "They listen, they have a sense of urgency, and they are customer-centric in their approach. It was easy for us to go with Anyone Home, and even easier for us to stay with Anyone Home."
Posted by Veronica Silva Cusi, news correspondent
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About Anyone Home:
Anyone Home is the premiere contact center and customer relationship management solution for the rental housing market, providing the highest level of customer engagement and satisfaction. The Anyone Home CRM platform, ShowPro, revolutionizes the way rental housing operators interact with their customers. Owners and managers save time and money through a fully integrated contact center that provides critical information to prospective renters, scheduling tours and fielding all service requests – even emergencies. Anyone Home is headquartered in Lake Forest, California.
Published: Thursday, September 21, 2017
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