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News : TruBridge Moves from Mall to Pottsville, Plans to Add More Jobs

#contactcenterworld

Pottsville, PA, USA, July 19 2017 -- TruBridge is relocating from the Schuylkill Mall to the former property occupied by Rubbermaid on Laurel Boulevard.

The medical call center has been at the Schuylkill Mall since January 2015. It will occupy 10,000 square feet of office space. Thirty-two people work at the mall site, which is also 10,000 square feet.

"It’s a good location," Danielle Smith, assistant director of private pay services with TruBridge, said Tuesday.

On Tuesday, workers from different companies were installing internet service and doing other needed work at the site. The goal is for TruBridge to begin operations at the 1410 Laurel Blvd. site in the first week of August.



"We have 200-plus hospitals that we do this across the nation for," Smith said.

She was quick to point out the business, which is headquartered in Mobile, Alabama, is not a collection agency. The employees can answer questions about billing or accounts and take payments. Both Lehigh Valley Hospital-Schuylkill locations use the services of TruBridge, Smith said.

She said other sites were explored in the county, but the Laurel Street site met all of their needs.

"I think this is a great space. We are excited about the new location," Smith said, adding the ample parking space was a big selling point.

Eventually, 80 people could work at the new location. Full- and part-time jobs are available. 

Jim Miller Sr., owner of Miller Bros. Construction Inc., said a five-year lease, with a five-year option, was signed about six weeks ago for the space. Rubbermaid closed in 2015 to consolidate its operations to the Winchester, Virginia, facility.

The location has been known locally as the former United Metal Receptacle site. MBC Grings Hill, Schuylkill Haven, bought three parcels previously. MBC Grings Hill LP is the real estate division of Miller Bros. Construction. The property is about 175,000 square feet. About 100,000 square feet were torn down to make room for parking.

"The only people that come to look here need a lot of parking," Darrin Rapali, project manager for Miller Bros. Construction Inc., said.

The 38,000-square-feet back warehouse space is the only remaining available space, Miller said. The other two entities are American Lighting, which leases space for a project to change street lighting in a 90-minute radius of Pottsville; and Grid One, which is seeking to change electric meters within a 90-minute radius of Pottsville. Both were hired by PPL. Negotiations are ongoing for two other spaces — each 9,000 square feet— of office space. Miller and Rapali declined to say who the entities are. Both entities are located in Schuylkill County, they said.

"They are both relocating from the county," Miller said.

One of the companies expects to relocate by the end of the year, Miller and Rapali said.

"It’s a win/win for everybody," Rapali said of TruBridge moving to Pottsville, adding it creates revenue for the school district, city and county.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://republicanherald.com


Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Friday, July 21, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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