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News : Truecaller Verifies IRCTC Helpline Number 139: Here’s What It Means for Users

#contactcenterworld

Pune, India, Oct, 2021 -- In a bid to reduce fraudulent activities, the Indian Railway Catering and Tourism Corporation (IRCTC) has joined hands with caller identification platform Truecaller to assure passengers that critical communication like booking details and PNR status is being delivered by IRCTC and no one else.

With this, the integrated National Railways Helpline 139 used by lakhs of Indians daily is now verified by Truecaller Business Identity solutions.

"People will now see a green verified business badge logo while making calls to the 139 Helpline. In addition to this, verified SMS message headers will ensure that the customers know that they are receiving the communication about their bookings and other travel details from IRCTC only," the company said in a press release.

Further, the verified tick mark icon will now lock Indian Railways brand name and profile photo on Truecaller, offering a safer customer experience and reducing the chances of fraud.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Rajni Hasija Chairman and Managing Director at IRCTC said: "We are delighted to work with Truecaller on this new initiative. Through this engagement, we have moved a step forward in making IRCTC’s communication channels with the customers more robust, reliable and safe with technical collaboration with Truecaller thereby building trust with our customers."

It is worth noting that IRCTC started the 139 Enquiry and Helpline Services in 2007 with Bharat BPO Services Limited as its technical partner in the project. The helpline receives about 2 lakh calls every day regarding train reservation, arrival, and departure along with requests regarding security, medical, and other special needs.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://indianexpress.com

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Published: Monday, November 1, 2021

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.