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News : Trusource Labs LLC and Synthetic Ltd. Establish Partnership
Austin, Texas, July 25, 2016 -- Businesses having to deal with peak influxes of customer contact will find the new partnership between Synthetix Ltd. and Trusource Labs LLC, uplifting. Although both companies are relatively new players in the US, this partnership is set on expanding their global growth.
Trusource Labs LLC, led by co-founder Alton Martin, is a contact center business which specializes in empowering technology customers with connected tools to resolve their own tech issues. "Our model is constructed with built-in tools and technology so they don’t need us. If we never take another phone call and customers are happy we win. Customers don’t want to call to solve a problem. They want to solve it themselves," Marton says.
The integration of Synthetix SaaS technology, with the tech support services and corporate help desk solutions from Trusource, is a natural match offering companies a departure from traditional customer support and pricing models.
Synthetix Ltd, a provider in online multi-channel customer service software, believes 'pay per visitor' billing or session pricing is unfair. Its flat-rate price model is not based on how much the knowledge is accessed, but rather the amount of data within a client’s knowledge-base.
Alastair Taylor, director at Synthetix says, "Why should companies be penalized during times of trouble? We look forward to seeing this technology-enabled customer engagement partnership deliver customer satisfaction and high Net Promoter Scores without the traditionally high volume-based bill attached to it."
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix is a provider of multi-channel customer service solutions – working with some of the world's best-known brands. Founded in 2001, Synthetix create bespoke web self-service solutions, contact centre knowledge-bases and live chat software. Our award winning software helps deflect the volume of enquiries via phone or e-mail by at least 25%, substantially reducing contact centre costs, whilst improving sales and customer satisfaction. Hosted on a scalable, secure cloud platform, Synthetix delivers online customer service solutions to any customer touch-point from a single, channel-agnostic repository.
Published: Wednesday, July 27, 2016