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News : Trust International Growth Prompts U.S. Hotel Call Center Move
Orlando, FL and Frankfurt, Germany, Feb 3, 2014 -- Trust International has moved its U.S. hotel reservation operation to a new, larger location in Orlando to accommodate recent growth and planned future expansion.
Trust, a central reservation service (CRS) provider with fully-owned and operated call and service centers, has added staff, space and new infrastructure and technology to enhance its reservation handling and services in conjunction with telephone services. Trust's call center providing hotel reservation services, formerly in the Winter Park area, is now located at 3504 Lake Lynda Dr., Suite 300, in one of Orlando´s prime business corridors.
Following a substantial surge in customer implementations, Trust outgrew its previous location. The additional space accommodates the new personnel for reservation handling, help desks and global distribution services handling that have been added and enabled new service levels to be implemented.
Trust´s Managing Director Richard Wiegmann stated, "Thanks to careful planning, the move went very smoothly, with no interruption of service. As we continue to grow, we are leveraging our new office, expanded staff and new technology to once again raise the bar for service excellence far beyond what our customers expect."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
About Trust International:
Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and CRO software, connectivity to all GDS and OTA channels, Internet booking engines and third party integration to PMS, RMS and CMS systems.
Published: Tuesday, February 4, 2014