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News : TRUSTID, a Neustar Company, Partners with Avtex

#contactcenterworld, @neustar, @avtex

Sterling, VA, USA, May 23, 2019 -- TRUSTID, Inc., a Neustar company, announced that it has joined forces with Avtex, a Customer Experience (CX) solutions provider with a history as a Genesys Gold Partner. Avtex will be a reseller of TRUSTID’s automated authentication solution, AUTHENTICATOR, as part of its SmartTrack application.

Avtex delivers customer experience technology solutions and provides enhanced applications that help clients improve member or customer experience and, together with TRUSTID, instill consumer confidences by detecting and preventing contact center fraud. Avtex has integrated TRUSTID’s flagship AUTHENTICATOR product into its SmartTrack application, a fraud detection and prevention solution for call centers that thwarts fraudsters from attempting account takeovers.

"As a company that delivers customer experience solutions, Avtex has seen the rise of fraud and resulting drop in operating efficiencies in the contact center. To secure privileged customer account access, companies have increased the scrutiny level of their callers, which often adds friction to the customer experience," said Alfredo Rizzo, VP, Solution Architects and Evangelists, Avtex. "Our partnership with TRUSTID has allowed us to provide contact center agents and fraud analysts with actionable information for self-service applications at the point of answer in the contact center, resulting in a more expedited and effective authentication process for the customer and the company."

"If criminals – armed with stolen personally identifying information – can pass through an organization’s caller authentication system, exploiting the call center agent to accomplish an account takeover is not difficult," said Pat Cox, vice president of Neustar and general manager of TRUSTID. "Together with the world-class customer experience and fraud prevention solution offered by Avtex, we are helping create the immediate trust needed to start member interactions with ‘How may I help you?’ instead of ‘Who are you and why should I trust you?’"

#contactcenterworld, @neustar, @avtex

Posted by Veronica Silva Cusi, news correspondent
Source: TRUSTID


About Neustar, Inc.:
Company LogoNeustar, Inc. is a global information services provider driving the connected world forward with responsible identity resolution. As a company built on a foundation of Privacy by Design, Neustar is depended upon by the world’s largest corporations to help grow, guard and guide their businesses with the most complete understanding of how to connect people, places and things. Neustar’s unique, accurate and real-time identity system, continuously corroborated through billions of transactions, empowers critical decisions across our clients’ enterprise needs.
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About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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Today's Tip of the Day - Workforce Management Strategy

Read today's tip or listen to it on podcast.

Published: Thursday, May 23, 2019

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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