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News : Tryg Chose Telenor
Dec 9, 2013 -- The insurance company Tryg has chosen Telenor as its supplier for a new contact centre solution and telephony platform.
Tryg is a general insurance company in the Nordic region, employing around 4000 people and with activities in Denmark, Norway, and Sweden. The contact centre solution and telephony platform, which is based on Cisco’s hardware and software, will now be used by Tryg’s operations in Denmark and Norway.
"The new telephony solution from Telenor will reduce Tryg’s costs and other challenges. The solution accommodates all modern forms of communications so that we can provide our customers a modern customer experience," says Niels Vorum-Petersen, Director for Shared Systems at Tryg.
The new solution will replace Tryg’s current contact centre as well as a previous telephony solution also supplied by Telenor. Implementation and operation will be carried out by Telenor Norway’s subsidiary Datametrix.
"We are humble in the face of this task, which is a good example of how business-critical a communications solution can be. In Datamatrix, Telenor possesses one of Europe’s most skilled environments within contact centres and hosted telephony solutions, and we look forward to working closely with Tryg to establish a customer service solution for the future," says Marina Lønning, Business Market Manager at Telenor Norway.
Posted by Veronica Silva Cusi, news correspondent
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About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
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Published: Tuesday, December 10, 2013