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News : Tshwane Metro Police Call Centre Closed Due to Covid-19

#contactcenterworld

Pretoria, South Africa, Jan 6, 2021 -- The Tshwane metro police call centre at the Mercedes-Benz building was closed on Tuesday in line with Covid-19 protocols after some officials were diagnosed with the coronavirus.

Metro spokesperson, Senior Superintendent Isaac Mahamba, was quiet about the number of those infected except to say the closure of a municipal building was necessary for decontamination.

He was unsure as to when the offices would be reopened, saying the City of Tshwane would issue a media statement to notify the public when the building was officially open again.

The call centre is usually used by the public to report accidents and crime-related by-law complaints.

Mahamba said: "The Tshwane metro department would like to advise members of the public that the Tshwane Metro Police Department call centre offices are temporarily closed for the decontamination due to members that tested positive for Covid-19."

He said the call centre telephone lines would not be accessible for the duration of the closure.

"However service delivery will not be hampered. Members of the public are advised to call 082 891 2498 or 082 320 1757 for complaints and for emergencies 012 891 2386," he said.

He apologised to the public for the inconvenience caused by the closure.

Last month, the City had to close the Centurion Licensing Centre for days following a reported Covid-19 case.

This was after another licensing centre in Akasia experienced the same with a Covid-19 case and underwent a disinfection process.

During the same period the acting City manager Mmaseabata Mutlaneng and the group head in her office, Msizi Myeza, fell ill and went for Covid-19 tests, which came out positive.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.iol.co.za


Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Thursday, January 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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