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News : TTEC Achieves FedRAMP JAB Authorized Status

#contactcenterworld, @ttec_com

Denver, CO, USA, Jan. 14, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions, announced it has received Federal Risk and Authorization Management Program (FedRAMP) JAB Authorized status, at the Moderate impact level, for its Software-as-a-Service government contact center solution.

TTEC is dedicated to delivering secure cloud contact centers, ensuring citizen information is kept secure and confidential. TTEC's Software-as-a-Service contact center platform is a Cisco powered contact center software solution listed on the FedRAMP Marketplace, a searchable database of all cloud products and services that are undergoing, or have gone through, the process of meeting the federal government's security regulations and mandates. TTEC is now officially listed on the FedRAMP Marketplace as FedRAMP Authorized at the Moderate impact level.

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Steve Pollema, Chief Operating Officer, TTEC Digital remarked, "Our FedRAMP status will enable cost-effective procurement and rapid implementation of our solution for government agencies and extends further value to those agencies we are actively serving in this sector."

The FedRAMP program provides a standardized approach to security assessment, authorization and continuous monitoring for cloud products and services. The FedRAMP JAB P-ATO has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.

"Staying true to our mission to deliver highly secure and reliable cloud-based solutions for our clients, we committed to move beyond a FedRAMP Agency Authorization, for our Cisco product, to a FedRAMP JAB Authorization with IL4," added Kip James, TTEC Vice President and Chief Information Security Officer. "Meeting the stringent security and reliability standards for the FedRAMP JAB Authorization not only demonstrates our commitment to clients in the federal sector, but is also a testament to TTEC's ongoing commitment to provide the highest levels of security for all our clients."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Thursday, January 16, 2020

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

About us - in 60 seconds!

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