News : TTEC Achieves Leader Position in Everest Group's PEAK Matrix™ for Contact Center Outsourcing Service Providers
Denver, CO, USA, July 19, 2018 -- TTEC (NASDAQ: TTEC), a global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions, announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.
The Everest Group PEAK Matrix report examined the global CCO service provider landscape, with a focus on Customer Experience Management (CXM) Services, changing market dynamics and assessment of service provider delivery capabilities. Everest Group noted that many providers are investing in consulting, customer journey mapping, and design thinking competencies to prepare themselves for the increasing demand for end-to-end CX transformation from buyers.
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"We are proud to once again be recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix," said Marty DeGhetto, Chief Operating Officer, TTEC. "TTEC delivers end-to-end technology-rich solutions to accelerate our clients' digital transformation and this recognition from Everest Group demonstrates our commitment to improve operational efficiencies and augment human capabilities that create true customer engagement for our clients."
The company was positioned as a Leader in the report because of its strong growth in 2017, its suite of advanced analytics solutions and its diversified portfolio of clients across industry verticals. The report also noted TTEC's proprietary Humanify™ Digital Worker Factory solution which features automation and AI capabilities as a key aspect of the company's investment in being future-ready.
Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Friday, July 20, 2018