News : TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation
Denver, CO and New York, NY, USA, Nov. 5, 2019 -- TTEC Holdings, Inc.(NASDAQ: TTEC), a digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions, and LivePerson, Inc.(NASDAQ: LPSN), a global provider in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation.
The TTEC-LivePerson partnership brings together two customer experience providers to help brands improve NPS and CSAT while also reducing friction and accelerating customer experience and digital transformation. It enables conversational commerce, which gives consumers a way to ask questions, make purchases and get help through their favorite messaging apps.
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"All of our clients are seeking an accelerated path to CX/Digital transformation with less friction for their customers at a lower overall cost. It's our mission to continue to evolve our CX platforms to provide world-class solutions at scale," said Ken Tuchman, Chairman, CEO and Founder of TTEC. "We've grown our digitally delivered customer interactions by 700% since 2014. Our partnership with LivePerson further accelerates TTEC's position as a digital disruptor as we bring to market client solutions to respond to the rapidly rising consumer and market demand for seamless, personalized engagement."
"Based on our history of bringing leading global brands in retail, banking, insurance, telecommunications, travel, and other verticals live with conversational commerce, we know this partnership with TTEC will give clients the keys to unlocking their own digital transformations: messaging, bots and automation," said Robert LoCascio, CEO and Founder of LivePerson. "As a leader in customer experience innovation, we're excited to work with the pioneers at TTEC to continue disrupting the market by combining our AI-powered conversational platform with their decades of customer experience expertise."
Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
LivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
Published: Thursday, November 7, 2019
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