News : TTEC Announces Acquisition of FCR
Denver, CO, USA, Oct. 28, 2019 -- TTEC Holdings, Inc.(NASDAQ: TTEC), a digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions, acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. The acquisition is anticipated to be immediately accretive and is aligned to TTEC's continued focus on driving organic growth.
Headquartered in Eugene, Oregon, FCR is a provider in customer care, social media community management, content moderation, technical support and business process solutions for emerging and digitally native hypergrowth clients.
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"FCR's agile model is a perfect complement to our scalable customer engagement platform," said Ken Tuchman, chairman and chief executive officer of TTEC. "The combination of our strong hypergrowth client base and FCR's portfolio of emerging brands clearly establishes TTEC as the leading CX provider to the digitally enabled economy. Their award-winning team creates exceptional customer engagement solutions for fast-growing companies that need a responsive and nimble partner. As FCR's clients scale their business and expand globally, we can leverage our global footprint and Humanify Cloud platform to deliver superior customer experience by bringing humanity to business at scale."
FCR will retain its name and become a stand-alone entity inside TTEC's Engage business. Matthew Achak, FCR's president and founder and Katheryn Carnahan, FCR's chief operating officer, will continue to lead FCR's operations while John Stadter, chairman, will transition into an advisory role and continue in his role as an FCR board member.
"TTEC is known as the pioneer and industry leader in customer experience transformation and one of the only companies in the world who can deliver both the technical and human expertise to meet the omnichannel, AI, ML and automation needs of our existing and aspiring unicorn clients at global scale," said Achak. "In TTEC we have found the perfect partner and complement to help take our business and clients to the next level. Culturally, we share a focus on employee experience that results in unmatched, award-winning customer experiences for our clients. With TTEC's extensive global reach, Humanify Cloud Technology Platform and shared commitment to employee experience, we believe the TTEC / FCR partnership will allow us to meet the CX needs of our clients today and create long-lasting relationships that grow with them in the future."
Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
FCR is a provider of outsourced live agent call center and business process solutions.
Published: Tuesday, October 29, 2019
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