London, UK, Jan, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a global customer experience services provider focused on the design, implementation and delivery of tech-enabled solutions, announced a new contract win with Volkswagen Group UK, which includes the Audi, ŠKODA, SEAT, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles brands, along with a new contact centre in Leeds to expand UK operations in TTEC’s European network.
The deal is part of Volkswagen Group UK’s five-year digitalisation plan which aims to transform customer experience and drive improved loyalty, retention and advocacy. This also includes increasing the number of channels to deliver a greater customer experience via phone, live chat, messaging, social media and through a virtual showroom/live tour.
Iain Banks, Regional VP, International Markets at TTEC, commented; "We are delighted to be partnering with Volkswagen Group UK, one of the world's leading manufacturers of automobiles and commercial vehicles. We’re very excited to help and guide Volkswagen Group UK throughout their digital transformation and customer experience journey. We are looking forward to welcoming the team into our new state-of-the-art Leeds contact centre."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
About Volkswagen UK:
Volkswagen UK was established in 1952 and from the Milton Keynes office controls sourcing, marketing and distribution of all vehicles and parts in the UK and provides a host of support services to both its retailers and customers. Volkswagen UK, as part of the Volkswagen Group, employs nearly 600 people nationwide. Volkswagen also has 260 retailers throughout the UK and has a relationship with the UK that dates back to 1952 when the first two Beetles were sold. In 1953 Volkswagen Motors Ltd became the official UK importer.
Published: Monday, January 27, 2020
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