#contactcenterworld, @ttec_com
London, UK, Aug. 3, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a digital customer experience (CX) technology and services company, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live.
Volkswagen Group UK's five-year digitalisation plan aims to transform customer experience and drive improved loyalty, retention and advocacy. Currently delivered from work-at-home agents, the program intends to shift to a hybrid model utilising both work-at-home agents as well as the centre in Leeds.
TTEC's solution includes an increased number and blend of channels, with both the Leeds-based contact centre agents and remaining home-workers delivering a greater customer experience via phone, live chat, messaging, social media and through a virtual showroom/live tour.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
Adam Axelrod-Harash, Head of Customer Service Centre Operations at Volkswagen Group UK said; "Planning and implementing a transition with multiple parties involved at the best of times is a challenge, but when you put the current COVID-19 situation into the mix, it requires that extra level of detailed planning, flexibility and tenacity to ensure a smooth transition. I am very pleased to say we are now out of the planning stage and implementing an operational transition with TTEC, and on day one it has been as smooth and seamless as you would want. There has been excellent collaborative work from both the TTEC and Volkswagen Group UK project teams, and I look forward to a successful partnership over the coming years."
Iain Banks, Regional VP, International Markets at TTEC, commented; "Digital transformation strategies are no longer optional when employees and customers need alternative avenues to work and shop. We're very proud to partner with an industry leader like Volkswagen Group UK who have not lost focus on their customers' needs during these challenging times. I would like to thank everyone that has been involved as the versatility shown is testament to the strength of this new partnership, our people and the technology that we have been able to rollout. We look forward to welcoming the team into our new state-of-the-art Leeds contact centre."
#contactcenterworld, @ttec_com
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
About Volkswagen UK:
Volkswagen UK was established in 1952 and from the Milton Keynes office controls sourcing, marketing and distribution of all vehicles and parts in the UK and provides a host of support services to both its retailers and customers. Volkswagen UK, as part of the Volkswagen Group, employs nearly 600 people nationwide. Volkswagen also has 260 retailers throughout the UK and has a relationship with the UK that dates back to 1952 when the first two Beetles were sold. In 1953 Volkswagen Motors Ltd became the official UK importer.
Published: Tuesday, August 4, 2020
| 5.) |  CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) |
| 6.) |  Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) |
| 8.) |  Genesys PureConnect Genesys PureEngage Tegsoft |
| 15.) |  InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
| 16.) |  Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
| 17.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall