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News : TTEC Announces Worldwide Availability of Virtual Contact Center Solutions

#contactcenterworld, @ttec_com

Denver, CO, USA, June 9, 2020 - TTEC Holdings, Inc. (NASDAQ: TTEC), a digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of solutions for many brands and government agencies, has announced the availability of virtual contact center solutions in the Asia Pacific and European regions.

 The solution is now available in the United States, Canada, Philippines and Greece and will be coming soon to Mexico, Australia, New Zealand, the United Kingdom and India.

"The work-from-home concept was put to the test during the COVID-19 outbreak and it has proven to be an attractive model for nearly every industry," says TTEC Chief Revenue Officer Judi Hand. "Our at-home programs match or outperform brick-and-mortar operations in addition to offering extra benefits such as flexibility and business continuity."

A Fortune 50 technology company customer stated: "My company moved to remote work and there have been zero problems with anything TTEC-related, across the board. We went from a couple of thousand people in the office to a couple of thousand people on the VPN in one day. I expected a lot of problems and failures, and there have been a few."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Outsourcing Service Agreements

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Published: Wednesday, June 10, 2020

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2021 Buyers Guide Visual Communications

 
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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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