#contactcenterworld, @ttec_com, @forrester
Denver, CO, USA, Sept, 2023 - TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX (customer experience) technology and services provider for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, Q2 2023.
"TTEC thrusts the tip of the spear to capture deep customer value," states the Wave report, authored by Brandon Purcell, Forrester VP and Principal Analyst. The report went on to say, "Enterprises looking to drive insights into both human and digital interactions should look to TTEC."
TTEC received the highest possible scores in the partner ecosystem, pricing flexibility and transparency, and global delivery strategy criteria within the strategy category.
"We are proud to be named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, Q2 2023," said Marcy Riordan, global analytics practice lead at TTEC Digital. "Analytics is our superpower with a dedicated team of professionals who leverage the latest technology developments in areas like artificial intelligence and machine learning to turn data into actionable insights for our clients."
Forrester evaluated several service providers against 29 criteria to identify the 11 providers that matter the most. According to the report, "The vendors who truly differentiate in this market are those who invest in capabilities to operationalize models in industry- and domain-specific ways while continually innovating with new techniques.
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Monday, September 4, 2023
In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.
Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.
TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.