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Englewood, CO, USA, April 4, 2022 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announces the closing of the transaction to acquire certain public sector citizen experience and smart city assets of Faneuil, Inc. a wholly owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ).
"Rising expectations for highly evolved digital citizen experiences is a growing market opportunity, and we look forward to working with governments to deliver on the promise of frictionless, equitable public sector solutions," said Ken Tuchman, chairman and CEO, TTEC. "We are excited to welcome our new colleagues, building on TTEC's decades of work with visionary public sector leaders."
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"The Faneuil public sector team is excited to join TTEC and leverage the company's technology, domain expertise, and global resources in serving our public sector clients," said Anna Van Buren, who now joins the TTEC public sector leadership team. "The team and I look forward to joining this exceptional group of professionals to drive improved customer engagement within our existing client relationships and innovation to address emerging opportunities in the public sector."
The combination of TTEC and the newly acquired business enables TTEC to holistically address fast-growing public sector demand in mobility, fleet management, congestion management, health and wellness, healthcare exchanges, labor and social benefits delivery, tolling and transportation, and emergent infrastructure citizen response systems. The addition of back office capabilities including image review and data annotation processes will build a broader foundation for growth. The acquired business is now part of the TTEC Engage business segment.
#contactcenterworld, @ttec_com
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
About Faneuil, Inc:
Faneuil Inc is recognized as one of North America's providers of customer contact solutions for a variety of clients. Headquartered in Hampton, Va., Faneuil delivers broad support to several diverse industries, including transportation and tolling, health and human services, utilities, state and municipal governments, and commercial/retail services, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
Published: Tuesday, April 5, 2022
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