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News : TTEC Digital Achieves Microsoft Business Applications 2023/2024 Inner Circle Award

#contactcenterworld, @ttec_com, @Microsoft

Denver, CO, USA, Sept. 6, 2023 - TTEC Holdings Inc. (NASDAQ: TTEC), a global CX (customer experience) technology and services provider for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that TTEC Digital has achieved the 2023/2024 Microsoft Business Applications Inner Circle award.

Membership in this group is based on sales achievements that rank TTEC Digital in the top echelon of Microsoft's Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.

"We are proud to have once again achieved the status of Microsoft Inner Circle, which demonstrates our commitment to leveraging Microsoft technologies to build streamlined CX platforms and deliver exceptional customer outcomes," said Dave Seybold, CEO of TTEC Digital. "This award recognizes TTEC Digital's experience in providing transformational customer experiences via CX consulting, scalable platform solutions that include the latest and greatest AI, and product integration across business operations. We are excited to continue to partner with Microsoft as we grow globally to fuel these digital transformations."

"With the Inner Circle distinction, we are recognizing a group of partners who have excelled at accelerating their customer's digital transformation with Dynamics 365 and Power Apps solutions," said Peter Jensen, Microsoft Business Application Partner Strategy Lead. "Inner Circle partners represent some of the best IP, industry expertise, and technical capabilities in Dynamics 365 and Microsoft Power Platform. Their dedication to customer success and the Microsoft Cloud have set them apart, and we are honored to recognize TTEC Digital for their achievement and membership of the 2023-2024 Inner Circle."

#contactcenterworld, @ttec_com, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Experience And Architecture

Read today's tip or listen to it on podcast.

Published: Thursday, September 7, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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