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News : TTEC Digital Announces Strategic CX Partnership with Google Cloud

#contactcenterworld, @ttec_com, @googlecloud

Denver, CO, USA, Jan. 11, 2023 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and service provider for end-to-end digital CX solutions, announced the expansion of its partnership with Google Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels.

"The partnership with Google Cloud extends TTEC Digital's cross-platform capabilities in developing and delivering world-class cloud environments which accelerate the ability to realize the next generation of client and agent interactions," said Ken Tuchman, Chairman and CEO of TTEC. "Google Cloud's increased focus on CX-related technology capabilities is opening up new opportunities to orchestrate the future of the contact center."

TTEC Digital has knowledge in designing and orchestrating CX built on cloud platforms for a digital-first world. Leveraging Google's Contact Center Artificial Intelligence (CCAI) Platform, a new customer-driven contact center offering, will enable TTEC to design engagements around the customer device at the time of service, optimized for mobile interactions. 

"Google is helping enterprises across industries and geographies reimagine contact center interactions for the modern consumer," said Andrew Moore, vice president and general manager, Cloud AI & Industry Solutions, Google. "We are thrilled to partner with TTEC Digital to deliver on this vision. Their knowledge and breadth delivering Total Experience transformations across the enterprise will pay tremendous dividends for our customers."

Cloud-based innovation will continue as TTEC Digital builds intellectual property around Google Cloud, driving new capabilities into the cloud platform that will extend to the workforce powering contact center operations for TTEC's global client base.

#contactcenterworld, @ttec_com, @googlecloud

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Google Cloud:
Company LogoGoogle Cloud accelerates every organization's ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Google's technology. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, January 12, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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