Denver, USA, Jan 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), one of the customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fueling customer experiences consistently with speed and quality.
Designed as a software product, InteractionSync for Amazon Connect can save agents significant time by enabling them to navigate and use fewer keystrokes to access customer information. Even more of their time can be saved through screen pops and automatic creation of Dynamics 365 activities.
"At TTEC Digital, we invest in innovation with the goal of creating experiences at every touchpoint," said Jim Sheehan, Chief Operating Officer at TTEC Digital. "By combining two industry– Microsoft Dynamics 365 and Amazon Connect – InteractionSync for Amazon Connect enables contact centers to drive better business results by saving agents time, increasing interaction quality and optimizing operations performance."
InteractionSync for Amazon Connect's embedded controls and automated processes can help interaction quality by enabling agents with a deeper customer focus as well as through process guidance. It can also help business teams improve operational performance by providing them with access to more data for management decision-making and reducing the time to train agents.
InteractionSync for Amazon Connect for Microsoft Dynamics 365 is available in Microsoft's AppSource.
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Thursday, January 26, 2023
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