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News : TTEC Digital introduces InteractionSync for Amazon Connect

#ContactCenterWorld

Denver, USA, Jan 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), one of the customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fueling customer experiences consistently with speed and quality.

Designed as a software product, InteractionSync for Amazon Connect can save agents significant time by enabling them to navigate and use fewer keystrokes to access customer information. Even more of their time can be saved through screen pops and automatic creation of Dynamics 365 activities.

"At TTEC Digital, we invest in innovation with the goal of creating experiences at every touchpoint," said Jim Sheehan, Chief Operating Officer at TTEC Digital. "By combining two industry– Microsoft Dynamics 365 and Amazon Connect – InteractionSync for Amazon Connect enables contact centers to drive better business results by saving agents time, increasing interaction quality and optimizing operations performance."

InteractionSync for Amazon Connect's embedded controls and automated processes can help interaction quality by enabling agents with a deeper customer focus as well as through process guidance. It can also help business teams improve operational performance by providing them with access to more data for management decision-making and reducing the time to train agents.

InteractionSync for Amazon Connect for Microsoft Dynamics 365 is available in Microsoft's AppSource.

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Thursday, January 26, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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