#contactcenterworld, @ttec_com, @google
Denver, CO, USA, Apr 5, 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform.
Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage existing investments, get a unified view of their contact center data, and identify trends resulting in shortened time to value and a frictionless experience.
"We are proud to partner so closely with Google Cloud as we help enterprises reimagine and orchestrate the next generation of contact center interactions," said Dave Seybold, CEO of TTEC Digital. "Optics for Google CCAI Platform empowers brands to drive key metrics and make better-informed decisions by making it easy to access and share their data."
Optics for Google CCAI Platform is the result of TTEC's strategic CX partnership with Google Cloud to deliver cloud environments and accelerate client-agent interactions.
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Thursday, April 6, 2023
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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