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News : TTEC Digital Opens Flagship Office in India, Expanding Global Delivery of CX Services

#contactcenterworld, @ttec_com

Denver, CO, USA and Hyderabad, India, June 29, 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), aglobal customer experience (CX) technology and services provider for AI-enabled CX solutions, announced the opening of the TTEC Digital Innovation Studio – Hyderabad to strengthen the company's capabilities integrating and orchestrating exceptional customer experiences around the world.

"The TTEC Digital Innovation Studio – Hyderabad enables us to continue delivering exceptional CX across every geography and industry, and support our purpose of delivering humanity to the customer experience," said Dave Seybold, CEO of TTEC Digital. "TTEC Digital has rich knowledge in designing and orchestrating exceptional CX for a digital-first world. We're taking this further, using AI to supercharge these capabilities and transform how our clients serve their customers. Hyderabad is vital to this innovation pipeline."

"We are thrilled to establish the TTEC Digital Innovation Studio – Hyderabad, enabling us to deliver more value to our customers, grow our business, and contribute to the local economy," said Amol Gupta, head of India for TTEC Digital. "Hyderabad is known for its diverse, high-quality talent and modern infrastructure, making it a preferred destination for enterprises across the globe. TTEC will further support the community where we live and work through our commitment to Environmental, Social, and Governance principles."

The Company is growing its Indian workforce with experienced hires along with recent college graduates who are supported by a rigorous, 12-week training program through Digital U. Employees also have access to professional development opportunities with more than 10,000 courses offered through TTEC Talent, empowering them to grow their career with the company.

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, June 30, 2023

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
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- Warm lead capture widget that alerts the sales team instantly of an intere...
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