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News : TTEC Digital Recognized as Genesys 2023 Ascend North America Partner of the Year

#contactcenterworld, @ttec_com, @Genesys

Denver, CO, USA, Apr 9, 2024 - TTEC Holdings Inc. (NASDAQ: TTEC), a  global CX (customer experience) technology and services provider for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded the 2023 Ascend North America Partner of the Year Award from Genesys(R), a global cloud provider in experience orchestration.

"TTEC Digital is proud to be recognized as Ascend North America Partner of the Year by Genesys. Together, TTEC Digital and Genesys are committed to transforming the customer experience at the point of conversation and this award is a testament to that commitment," said Tiffany Moses Gschwendtner, global Genesys practice lead at TTEC Digital. "Throughout our partnership, TTEC Digital has integrated Genesys' top-tier contact center capabilities with our own technologies and services to deliver bespoke solutions that address the unique needs of our clients."

#contactcenterworld, @ttec_com, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Social Activities Help Motivate

Read today's tip or listen to it on podcast.

Published: Friday, April 12, 2024

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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