Denver, CO, USA, Dec, 2018 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions, announced that the company won three of the Chief Learning Officer magazine's Learning in Practice awards for demonstrating excellence in the design and delivery of workforce learning and development programs.
TTEC was recognized with one gold award in the Talent Management category for Judith Almendra, Vice President, Talent Management and Engagement for her outstanding learning and development initiatives. TTEC's Human Capital team is responsible for providing onboarding and continuous professional development support to ensure a high level of excellence. Judith Almendra led a talent management initiative establishing a TTEC Culture of Learning by aligning performance management and professional development through a robust suite of programs which are enhancing the employee learning experience. In addition, she led an initiative for an onboarding experience for new global professional and enterprise services employees.
"At TTEC, we take pride in our ability to stay on the cutting edge of the constantly shifting world of customer experience," said Almendra. "Our goal is to provide services to our clients that help them improve customer experience and increase customer engagement and loyalty. These Learning In Practice awards exemplify the dedication and commitment of our team to this goal."
TTEC was also the recipient of one gold award in the Excellence in Community Service category for its partnership with University Prep (a tuition free public charter school serving a low income, immigrant community in Denver) to provide funding in support of technology and human capital resources that have helped enable the school to drive academic growth and success for their students.
Finally, the awards program also recognized the collaborative efforts of TTEC and Litmos for the strategic direction and implementation of TTEC's leadership career development program, via a consulting or outsourced service, with a silver in the Excellence in Partnership Award category. The company's current leadership program is a collection of interactive and structured career development plans supported by recommended learning content for the development of essential competency areas. It is driven by a socially-powered and gamified learning environment allowing employees to collaborate, compete, and rate content.
"The Learning In Practice awards are a benchmark for enterprise learning and development," said Mike Prokopeak, vice president and editor in chief at Human Capital Media, the parent company of Chief Learning Officer magazine. "This year's group of winners is no exception. From Fortune 500 CLOs to learning leaders at mid-sized businesses as well as progressive vendor companies, they are all leading examples of the powerful personal and organizational impact that learning creates."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Tuesday, December 4, 2018
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Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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