London, UK, Nov. 3, 2021 - TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX (customer experience) technology and services provider for end-to-end digital CX solutions. announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry.
TTEC EMEA won with Tom Johnson, UK Operations Director, being named Digital Champion of the Year.
The GSA Professional Awards, announced in a virtual ceremony, are a distinct set of accolades recognising talent in outsourcing and shared services, showcasing high-performing individuals and functional teams across the global sourcing industry.
Alistair Niederer, Head of EMEA for TTEC commented; "This award confirms that TTEC has industry-leading talent, and I am delighted that Tom's efforts and accomplishments have been recognised. Outsourcing has accelerated into the orchestration of a set of delivery principles which enable CX as a Service (CXaaS). The 2021 GSA Professional Awards recognise the talent that is delivering these CXaaS solutions for our clients across Europe."
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Today's announcement follows TTEC EMEA recently winning two National Contact Centre Awards 2021 for Unsung Hero and Best Contact Centre, as well as two World Series Customer Centricity 2021 Awards, for Best Employee Experience and Best Contact Centre.
In addition to the award-winning categories, TTEC and its experts were finalists in 3 other categories including;
Best Customer Experience Team of the Year – TTEC EMEA for being one of the best teams delivering excellence in customer experience
Rising Star of the Year - Sarah-Leigh Roddis, Contact Centre Manager at TTEC Leeds for the best emerging talent of 2021
Manager of the Year - Mitch Sadler, Operations Manager for managers who truly inspire their teams.
As well as TTEC Leeds, TTEC EMEA has a network of contact centre and back-office operations in Sofia and Plovdiv in Bulgaria, Krakow, Poland, and Athens, Greece.
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Friday, November 5, 2021
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