Denver, CO, USA, Feb. 18, 2020 -- TTEC Holdings, Inc.(NASDAQ: TTEC), a digital customer experience technology and services company focused on the design, implementation and delivery of solutions, announced a strategic partnership with Pegasystems, Inc.(NASDAQ: PEGA), a software company empowering digital transformation. This partnership will empower clients with digital transformation solutions to optimize customer experiences within their contact centers.
The global partnership will immediately benefit from TTEC's recent acquisition of Serendebyte, which provides additional scale and expertise serving the Pega ecosystem. A Pega Premier Gold Partner, Serendebyte delivers a community of engineers and deep experience in automation solution development to optimize and improve front- and back-office interactions.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"We were deliberate in choosing Pega as a best-of-breed software partner to significantly strengthen the power of TTEC's CX as a Service platform for clients," said Jonathan Lerner, President of TTEC Digital. "We are excited to go to market together with unparalleled solutions that empower human-centric digital transformation at the world's leading organizations."
"As consumers demand better customer experiences when interacting with contact centers, organizations need the technology to modernize and optimize their operations to meet these high expectations," said Eric Musser, VP, Partner Ecosystems, Pegasystems. "This partnership with TTEC will help us better enable our clients with industry-leading, AI-based solutions that help fulfill their digital transformation goals within their contact centers."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Thursday, February 20, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring