Denver, CO, USA, Feb. 18, 2020 -- TTEC Holdings, Inc.(NASDAQ: TTEC), a digital customer experience technology and services company focused on the design, implementation and delivery of solutions, announced a strategic partnership with Pegasystems, Inc.(NASDAQ: PEGA), a software company empowering digital transformation. This partnership will empower clients with digital transformation solutions to optimize customer experiences within their contact centers.
The global partnership will immediately benefit from TTEC's recent acquisition of Serendebyte, which provides additional scale and expertise serving the Pega ecosystem. A Pega Premier Gold Partner, Serendebyte delivers a community of engineers and deep experience in automation solution development to optimize and improve front- and back-office interactions.
"We were deliberate in choosing Pega as a best-of-breed software partner to significantly strengthen the power of TTEC's CX as a Service platform for clients," said Jonathan Lerner, President of TTEC Digital. "We are excited to go to market together with unparalleled solutions that empower human-centric digital transformation at the world's leading organizations."
"As consumers demand better customer experiences when interacting with contact centers, organizations need the technology to modernize and optimize their operations to meet these high expectations," said Eric Musser, VP, Partner Ecosystems, Pegasystems. "This partnership with TTEC will help us better enable our clients with industry-leading, AI-based solutions that help fulfill their digital transformation goals within their contact centers."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Thursday, February 20, 2020
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