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News : TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution

#contactcenterworld, @ttec_com

Denver, CO, USA, June 15, 2020 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions, announced it has strengthened its FedRAMP-authorized cloud contact center solution to include WFO, CRM and AI applications.

In addition, TTEC announced it has pending IL4 (FedRAMP+) authorization to offer clients an even deeper level of security and data protection.


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Jonathan Lerner, President of TTEC Digital remarked, "Our expanded FedRAMP authorization adds more value to the agencies we serve by integrating the most highly sought after, secure best-of-breed CX applications in one platform, creating a powerful single, comprehensive SaaS cloud contact center solution."

"The expansion of our technology and service partners further strengthens our direct and partner sales channels," Lerner added. "Our government clients benefit by having multiple partners who can provide our CCaaS offering and we benefit by further expanding our market reach. We will continue to develop our partner ecosystem with a focus on best-of-breed and complementary technology and service providers."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Published: Tuesday, June 16, 2020

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2023 Buyers Guide Surveys

 
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Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

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Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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